Dormaa-Ahenkro: 'When I first received the mobile phone call from the MTN MoMo, I initially thought it was fraudsters and never bothered to give my attention,' Mr. Emmanuel Ansu Gyeabour, a mobile phone repairer rewarded by the MTN Mobile Money (MoMo) Limited, expressed his initial skepticism.
According to Ghana News Agency, the laureate, who was awarded GHC10,000 cash and some souvenirs, shared his experience and urged the company to intensify efforts to curb fraudulent activities on the MoMo wallet. The MTN MoMo recognized and rewarded Mr. Gyeabour, 21, as the 'One million MoMo App Customer'. MoMo, a service offered by MTN Ghana, allows users to manage finances, make payments, and conduct other transactions via mobile phones.
Mr. Gyeabour noted, 'We have embraced, accepted, and used MoMo; however, our fears are the growing fraudulent activities,' expressing concern that many innocent and unsuspecting MoMo users in the area had fallen victim to scams. 'My family and I are very excited and appreciative of the recognition, but the company must do more to control online transaction fraud and to build and sustain the confidence of MoMo customers here,' he advised.
He also called on MTN Ghana to establish a branch in the Dormaa Municipality, stating, 'Because there is no office here, we have to always travel to Sunyani whenever we encounter problems.' Additionally, he urged the company to enhance its network coverage, citing poor network connectivity and data use as inconveniences for MTN customers.
Mr. Razak Issaka Ali, the Chief Commercial Officer, told the GNA that MoMo remained committed to improving financial security for customers and users. He encouraged MoMo users and businesses to download the new MTN Momo App, emphasizing that the app provides more secure online transactions. 'The use of the MoMo App is easier, much simpler, and faster,' he assured.
He further explained, 'The App comes with the best security technology, including two-factor authentication,' adding, 'we are also re-introducing the biometric features too.'