Number of nights spent by Tunisians in hotels edge up by 20.3% in 1st half of 2017 | Tunisia News Gazette

Number of nights spent by Tunisians in hotels edge up by 20.3% in 1st half of 2017

In the first half of 2017, Tunisians spent 2,007.672 overnight stays in hotels, registering an increase of 20.3% compared to the same period in 2016, said Deputy Secretary-General of the Tunisian Federation of Hotels (FTH) Mouna Ben Halima.

Speaking at a press conference Wednesday, Ben Halima emphasized the importance of the domestic market in helping revive the Tunisian tourism.

It is time to organise the domestic market in collaboration with the Ministry of Tourism, travel agencies and all stakeholders in the tourism sector, she said, adding that the hotel sector must present a product that meets international standards and the expectations of both Tunisian and foreign customers.

She recalled in this regard that the classification standards in force date from 2005 and regard mainly the material criteria and not services, pointing out the need to review these standards.

In the same vein, Ben Halima said that a study conducted in April 2016 by the FTH revealed that almost 84% of Tunisian customers are generally satisfied with their hotel stays while 16% are not satisfied with the quality of services.

In terms of priority expectations, Tunisians evoke food (1st place), cleanliness (2nd place), reception (3rd place), entertainment (4th place) and quality of services (5th place).

Source: TAP News Agency

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